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BMW 8D Problem Solving Quiz

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Question 1 of 21

1.  The 8D Methodology was developed by __________?

A

NASA

B

Toyota Company

C

US Department of Defense

D

Ford Motor Company

Question 2 of 21

2.  The Ishikawa Diagram is also known as the __________?

A

Pareto Chart

B

Fishbone Diagram

C

Is-Is Not Analysis

D

PFMEA

Question 3 of 21

3.  The 5 Why's Analysis and Fishbone Diagram are important to which step of the 8D Process?

A

Describe the Problem

B

Select & Validate Corrective Actions

C

Define and Verify Root Causes and Escape Points

D

Prevent Recurrence

Question 4 of 21

4.  It is the first step of the 8D Process.

A

Describe the Problem

B

Establish the Team

C

Recognize Team and Individual Contributions

D

Develop Interim Containment Actions

Question 5 of 21

5.  It is the last step of the 8D Process.

A

Prevent Recurrence

B

Select & Validate Corrective Actions

C

Recognize Team and Individual Contributions

D

Develop Interim Containment Actions

Question 6 of 21

6.  The 8D Methodology is comprised of how many steps?

A

9 Steps

B

10 Steps

C

7 Steps

D

8 Steps

Question 7 of 21

7.  It is an immediate action to protect the customer.

A

Corrective Action

B

Interim Containment Action

C

Preventative Action

D

All of the above

Question 8 of 21

8.  In 8D Problem Solving Methodology; the "D" stands for __________?

A

Dimensions

B

Directions

C

Disciplines

D

Details

Question 9 of 21

9.  The 5 Why's are used to discover __________?

A

why the problem was not detected

B

why the problem occurred

C

why the problem was not prevented

D

all of the above

Question 10 of 21

10.  When establishing the team, ensure __________?

A

to include someone with process/product knowledge

B

to select a team mascot

C

to fall asleep during a meeting

D

none of the above

Question 11 of 21

11.  When analyzing data to generate clues, use __________?

A

Painter Chart

B

Histogram

C

Brown Belt

D

PowerPoint

Question 12 of 21

12.  8D Methodology can be used for __________?

A

Internal Rejects

B

Customer Returns

C

Audit Findings

D

All of the above

Question 13 of 21

13.  The 8D Process Step, Prevent Recurrence, uses __________?

A

Flight Plans

B

APQP

C

Pre-Control

D

Tartar Control

Question 14 of 21

14.  The Six Mistake Proofing Principles include __________?

A

Facilitation

B

Migration

C

Estimation

D

Prediction

Question 15 of 21

15.  The Four Step Continuous Improvement Process is called __________?

A

Deming Management Cycle

B

Shewart Cycle

C

PDCA

D

All of the above

Question 16 of 21

16.  A Process Flowchart shows __________?

A

the path water flows

B

the part specifications

C

the steps and decisions of a process

D

the root cause of a problem

Question 17 of 21

17.  A Run Chart can be used for __________?

A

showing the process results over time at the start of the investigation

B

comparing changes in the process for analyzing differences

C

verifying the effectiveness of the corrective action implementation

D

all of the above

Question 18 of 21

18.  Basic Team Rules include __________?

A

letting only the team leader speak

B

focusing on who to blame

C

talking with data

D

ignoring conflict

Question 19 of 21

19.  The Champion helps with __________?

A

removing roadblocks

B

spending money freely

C

rejecting ideas

D

moving resources from the team

Question 20 of 21

20.  The 8D Process __________?

A

contains customers

B

assigns blame

C

prevents recurrence

D

identifies the responsible operator

Question 21 of 21

Bonus Question:

When Recognizing the team __________?

A

take them whitewater rafting

B

buy them burritos

C

give them cash

D

tell them to get back to work

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